Lee Hutchinson

Planned sabbatical focused on personal advancement in practical applications of emerging AI systems, and exploring my interests in photography and random fun topics.

• Hired to restructure and scale corporate IT operations, support capacity, and infrastructure for an expanding software enterprise.
• Designed and enforced core IT governance workflows across identity management, employee lifecycle workflows, device security, and hardware standards.
• Implemented Freshservice ITSM & automated processes to reduce resolution times, improve SLA tracking, and audit compliance; expanded team capabilities through targeted recruiting and technical mentoring.

• Consolidated global IT support and digital workplace functions across 14 Nemetschek brands and central IT, structuring operations into a unified, high-performing organization under the CIO.
• Architected and executed the organizational restructuring of IT functions for the Nemetschek Group, assuming the VP role to lead enterprise-wide IT Support and Digital Workplace operations across 14 operating companies.
• Directed enterprise-wide IT Support and Digital Workplace operations for a combined user base of 5,500, optimizing team performance, service delivery, and workflow standardization across a ~40-person international staff.

• Oversaw global IT infrastructure and service desk operations during periods of rapid scaling, including core system deployments and corporate headquarters expansion.
• Established internal controls, security baseline policies, and operational audit trails necessary to achieve and maintain annual SOC 2 compliance.

Advised IT services leadership on service desk workflows, incident escalation procedures, KPI reporting, ITSM tool choice, and technical staff development.

• Managed IT strategy, budgets, and operational infrastructure for a growth-stage cybersecurity vendor, increasing ticket resolution efficiency and user satisfaction.
• Reduced SaaS licensing and infrastructure overhead through vendor consolidation, architected Microsoft 365 migration plans, and tightened access control policies.

• Directed worldwide IT infrastructure operations during rapid company expansion, successfully integrating systems and network services for 600+ acquired staff.
• Managed highly available Microsoft Dynamics AX ERP and CRM environments while engineering IT infrastructure for new regional headquarters in Europe and China.
• Maintained 100% issue-free audit records across five consecutive years of Sarbanes-Oxley (SOX) and FDA regulatory reviews.

• Managed an 8-person engineering and support group managing desktop, Windows/Unix servers, network routing, and telecom infrastructure across 6 global sites.
• Executed data center and office relocations involving 170+ staff and 80+ physical/virtual servers while upgrading global connectivity to high-uptime MPLS WAN.
• Defined IT internal controls and audit standards, achieving zero deficiency findings across 5 consecutive SOX audits.

Advanced through systems administration and engineering roles into IT operational management. Managed UK infrastructure operations, Exchange email administration, network architecture, facility relocations, and internal application development.