Lee Hutchinson

Planned sabbatical focused on practical applications of emerging AI systems, advanced technical certifications, and evaluating executive IT leadership roles.

• Hired to restructure and scale corporate IT operations, support capacity, and infrastructure for an expanding software enterprise.
• Designed and enforced core IT governance workflows across identity management, employee lifecycle workflows, device security, and hardware standards.
• Deployed automated Freshservice ITSM processes to reduce resolution times, improve SLA tracking, and audit compliance; expanded team capabilities through targeted recruiting and technical mentoring.

• Built and led a 36-person Digital Workplace organization supporting IT service delivery across a global group of software brands.
• Began integrating distributed brand-level support teams into a coordinated, scalable model with stronger service standards and accountability.

• Oversaw global IT infrastructure and service desk operations during periods of rapid scaling, including core system deployments and corporate headquarters expansion.
• Established internal controls, security baseline policies, and operational audit trails necessary to achieve and maintain annual SOC 2 compliance.
• Architected and deployed enterprise SASE security architecture, creating a baseline reference model across parent company subsidiaries.

Advised IT services leadership on service desk workflows, incident escalation procedures, KPI reporting, ITSM tool choice, and technical staff development.

• Managed IT strategy, budgets, and operational infrastructure for a growth-stage cybersecurity vendor, increasing ticket resolution efficiency and user satisfaction.
• Reduced SaaS licensing and infrastructure overhead through vendor consolidation, architected Microsoft 365 migration plans, and tightened access control policies.

• Directed worldwide IT infrastructure operations during rapid company expansion, successfully integrating systems and network services for 600+ acquired staff.
• Managed highly available Microsoft Dynamics AX ERP and CRM environments while engineering IT infrastructure for new regional headquarters in Europe and China.
• Maintained 100% issue-free audit records across five consecutive years of Sarbanes-Oxley (SOX) and FDA regulatory reviews.

• Managed an 8-person engineering and support group managing desktop, Windows/Unix servers, network routing, and telecom infrastructure across 6 global sites.
• Executed data center and office relocations involving 170+ staff and 80+ physical/virtual servers while upgrading global connectivity to high-uptime MPLS WAN.
• Defined IT internal controls and audit standards, achieving zero deficiency findings across 5 consecutive SOX audits.

Advanced through systems administration and engineering roles into IT operational management. Managed UK infrastructure operations, Exchange email administration, network architecture, facility relocations, and internal application development.